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Stop juggling scattered inboxes and clunky side-chats. Unify your customer service agents, streamline communication across every department, and deliver exceptional support that feels local, anywhere in the world.
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Elevate your customer service from a cost center to a revenue driver. Our AI-powered helpdesk boosts your team's efficiency and enables seamless self-service, driving customer loyalty and conversions with unmatched intelligence.
Imagine an inbox that tells your agents exactly what to work on next. Our platform turns a chaotic queue into a smart, organized workspace, so your team can focus on what matters most: the customer.
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Our smart, AI-powered Priority Queue analyzes incoming conversations and automatically surfaces the most urgent ones. Your agents can simply pick the next ticket from the top, confident they're working on the most important issue.
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Stop manually forwarding conversations. Create Groups for specific teams like 'Returns,' 'Technical Support,' or 'VIP Customers,' and assign conversations to the agents with the right expertise.
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Go beyond the standard inbox. Build unlimited custom Views to filter conversations by tag, channel, assignee, or any other attribute.
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Our AI Copilot is engineered to amplify your team's capabilities, providing unparalleled assistance that elevates human agent output and efficiency, specifically for ecommerce support.
Need to check on an order status with the warehouse? Create an internal ticket directly from the customer conversation. You can even enable ticket approvals to have a manager review requests before they're sent.
Add private notes for internal context or @mention a colleague to get their input directly within the conversation thread. No more lost context in separate Slack channels or email chains.
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We've built tools directly into the agent workspace that eliminate repetitive tasks and prevent common mistakes, making your entire team faster and more effective.
See in real-time when another agent is viewing or typing a reply to a conversation. This simple indicator prevents duplicate work and awkward "oops, we both replied!" moments.
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Stop typing the same answers over and over. Use our library of pre-made reply templates or create your own to answer common questions with a single click.
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Waiting for a customer reply or an update from another team? Snooze the conversation and have it pop back into your queue at the perfect time.
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No more relying on third-party services. Securely attach and send large files to customers or vendors. We'll automatically create a secure download link.
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Experience the comprehensive power of our All-in-1 Helpdesk and see how supreme AI integrations can drive efficiency, boost sales, and delight your online shoppers.
All you need to get up and running as a startup.
Essential capabilities powered by our AI Mini model. (Base fee $10/month)
Advanced capabilities powered by our AI Pro model (Base fee $10/month)
Unlock the most advanced AI models and selective premium AI features at $0.32 per conversation. Designed for high-volume stores demanding the ultimate in AI performance and customization.
While a shared inbox can manage emails, it lacks the structure needed for scaling teams. Our platform provides specialized tools like a smart priority queue to tell agents what to work on next, internal tickets to collaborate with other departments, real-time indicators to prevent duplicate replies, and custom views to organize your workload. It's a purpose-built environment for efficient team support.
Absolutely. Our "Internal Tickets" feature is designed specifically for this. You can create a ticket linked to a customer conversation and assign it to anyone in your organization, like the warehouse or finance team, or even an external partner like a shipping provider. This keeps all communication organized and contextually linked to the customer issue.
Our platform is built to be an "international first" enabler. Collaboration features like private notes and @mentions keep context clear for agents picking up conversations across shifts. Our automatic translation features ensure that language is never a barrier, and our flexible "Views" and "Groups" allow you to route conversations to the right regional team.
"Groups" are about people—you create teams of agents (e.g., 'Returns Team'). This is used for routing and assigning conversations. "Views" are about the conversations themselves—you create filtered lists of tickets based on criteria (e.g., 'All tickets tagged as urgent'). An agent in the 'Returns Group' might use a custom 'High Priority' View to see the most critical return requests first.
No. We believe in a pricing model that scales with your business, not your headcount. Unlike competitors who charge per agent, our pricing is based on conversation volume. You can have as many agents as you need on any plan, including our Free plan. This allows your entire team to collaborate without you worrying about rising software costs.
Our platform analyzes multiple factors of an incoming conversation—such as keywords indicating urgency, customer history, channel, and sentiment—to assign a priority score. This ensures that the most critical conversations are always at the top of the queue, allowing your agents to focus their efforts where they will have the most impact.with key points, learning and recommendations based on your data.
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