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Legacy helpdesks penalize you for growth with per-seat fees and expensive add-ons. Our model is different. We align with your success by charging only for the conversations you have, giving you all the features you need to scale.
See how costs escalate with Gorgias compared to the predictability of Hikari CS for a store growing from 100 to 500 tickets per month. We assume the store adds the Automate add-on to handle any tickets over their 300-ticket base plan.
As you can see an average ticket/conversation at Gorgias including automation costs $1,34 while at Hikari CS the same costs $0.16.
Features
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Free Plan
AI Lite Plan
AI Pro Plan
Price
$ 0
$ 0,16
$ 0,32
Up to 50 conversations/month
per conversation
per conversation
Monthly Fee
No monthly fee
€10 minimum base fee Includes your first 62 conversations
€10 minimum base feeIncludes your first 31 conversations
Ideal For
For new stores and entrepreneurs getting started.
For growing businesses scaling their support operations.
For businesses that require the AI to follow specific instructions, image recognition and advanced report analysis.
Key Features
This plan includes:
Everything in Free, plus:
Everything in AI Lite, plus:
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Our AI Lite and AI Pro plans include everything you need to deliver exceptional, global customer service from day one.
See all order and customer data right next to the conversation. Stop switching tabs and resolve tickets 3x faster with our native Shopify helpdesk integration.
Let our AI handle common questions like "Where is my order?" 24/7, freeing up your team to focus on sales and complex issues that drive growth.
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Use proactive chat and rich product cards to convert browsing visitors into paying customers and track the revenue you generate from your support team.
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Turn customer complaints into actionable insights with Product Insight Reports to reduce returns, fix quality issues, and build better products.
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Unify conversations from Email, Live Chat, Facebook, and Instagram into a single, smart inbox built for the speed of e-commerce.
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Free
AI Lite
ai pro
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Tidio has a reputation for being user-friendly, but simplicity at the start shouldn't cost you scalability later.
Hikari CS is designed to be just as easy to start with. Our seamless onboarding process automatically builds your initial AI knowledge base from your store's existing data, getting you up and running in minutes. We offer a platform that is easy to begin with but provides a clear path to advanced capabilities and global scale, without forcing a painful migration later.
A conversation is a unique support interaction with a customer, from the initial contact until the issue is resolved. Whether it takes two messages or twenty, it's all counted as a single conversation, ensuring fair and predictable billing. Please note that a conversation is closed for billing when it remains inactive for more than 48 hours.
The €10 base fee ensures we can provide a robust, secure, and feature-rich platform with unlimited agent seats for every customer. We've structured it for maximum value: the fee isn't just for access, it also includes your first batch of conversations every month (62 for AI Lite or 31 for AI Pro), making it a starter pack to kick off your support operations.
Per-seat models charge you for every user login, whether they are a full-time agent or a manager who logs in once a month. This penalizes you for growing your team. Our pay-per-conversation model aligns our cost directly with your customer engagement and business volume. You pay for outcomes, not headcount.
Absolutely. You can upgrade or downgrade between AI Lite and AI Pro at any time directly from your account dashboard. Your billing will be prorated accordingly.
AI Lite provides a powerful, AI mini or light models, which are perfect for dramatically improving agent efficiency and self-service. AI Pro gives you access to the most advanced, cutting-edge models (like OpenAI's latest releases GPT 5 and Gemini Pro models) and exclusive AI features that require complex instructions, offering the highest level of automation and intelligence for teams that want to be on the forefront of support technology.
Certain features, including AI report analysis and AI Photo recognition, require the most advanced AI models. This is a limitation of the AI models themselves, rather than a restriction we intend to place on our users.
No. We believe in 100% transparency. There are no setup fees or required add-ons. Your costs are simply the transparent €10 monthly base fee and your per-conversation usage beyond what's included in that fee. That's it.
No credit card is required to sign up for our Free plan. You can explore our platform and core features completely risk-free.
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